• FAQs

FAQs

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Frequently Asked Questions...

Do you deliver outside of Australia?

How much does delivery cost?

How long does delivery take?

What is Click & Collect

Can I return my order?

What payment methods do you accept?

Do I need to register before I place an order?

How do I track or view my orders?

I have forgotten my password

Frequently Asked Questions...

Do you deliver outside of Australia?

How much does delivery cost?

How long does delivery take?

Where can I click and collect my order from?

Is there a real person I can speak to?

Can I return my order?

What payment methods do you accept?

Do I need to register before I place an order?

How do I track or view my orders?

How can I reset my password?

How do I change an existing order?

How do I contact UES about a missing component or incorrect order?

Can I change the details of a user profile once I’ ve registered?

What can I see in my Customer Dashboard as a Trade or COD customer?

Can I have more than one user for my business?

What trade account user types are available in the customer portal?

How do I reprint an invoice?



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Handy Parts Cross Reference Guide

Download a copy of the UES Hardware Customer Portal User GuideUse this reference guide to help you find and use new part numbers that have replaced  obsolete ones. Download your copy of the UES Hardware Parts Cross Reference Guide for easy reference.

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Access your copy of the UES Hardwware Customer Portal User Guide

Download a copy of the UES Hardware Customer Portal User GuideThe UES Hardware Customer Portal Guide provides a detailed explanation on the primary functions available to guest profiles and registered casual user and trade account customers. From learning how to navigate the site, to bulk importing orders, our handy guide will support your through each of the functions of the customer portal. View or download a copy of the UES Hardware Customer Portal User Guide here for easy reference.

Customer Portal User Guide

Browse our Customer Support Series online now

Browse the UES Hardware Customer Support Series online nowLooking for a video guide on how to use the functionality of the UES Hardware Customer Portal? Access our Customer Support Series for step by step guidance on how to use each of the modules contained within your Customer Portal when you need it most.



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DOWNLOAD THE UES CATALOGUE

Get the latest UES international Hardware catalogue to get a look at the fantastic range and quality of UES product range

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